Contact Us

Our Customer Care Centre is experiencing extremely high call volumes at various periods throughout the day and evening, as a result it may take longer for us to answer your call or email. We appreciate your patience. Thank you.

Get in touch with us using any way that's convenient for you. If you need help, first try our Help and Frequently Asked Questions (FAQ).

  Chat with Us

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Call Us

Canada and USA
1 (888) AIR-MILES
1 (888) 247-6453
In Toronto
(416) 226-5171
Location Day of Week Hours of Operation
Atlantic Canada Monday - Friday 9:00 a.m. to 7:00 p.m.
your local time
Newfoundland Monday - Friday 9:30 a.m. to 7:00 p.m.
your local time
All other provinces Monday - Friday 8:00 a.m. to 7:00* p.m.
your local time
All provinces Saturday 9:00 a.m. to 6:00 p.m. EST
Outside hours of operation, our automated telephone system is available for you to:
  • Check your Account Balance
  • Order New or Replacement Cards
  • Change your PIN
  • Redeem for gift cards and certificates
* French speaking Specialists are available until 7pm Eastern time Monday-Friday

Write to Us

AIR MILES Customer Care

P.O. Box 130, Station B, Toronto, Ontario, M5T 2T3

Fax Us at 416-733-3965 or 1-888-963-9191