Contact Us

This is a special message for our valued AIR MILES Collectors. The AIR MILES Customer Care Centre will be closed on Monday, October 12th in recognition of Thanksgiving. We will return to our regular hours of operation on Tuesday, October 13th. Our automated telephone services and our website, will remain available. Thank you for your continued support.

Get in touch with us using any way that's convenient for you. If you need help, first try our Help and Frequently Asked Questions (FAQ).

  Chat with Us

Chat with one of our Customer Care Specialists today! Click on "Live Chat" to begin   

Call Us

Canada and USA
1 (888) AIR-MILES
1 (888) 247-6453
In Toronto
(416) 226-5171
Location Day of Week Hours of Operation
Atlantic Canada Monday - Friday 9:00 a.m. to 7:00 p.m.
your local time
Newfoundland Monday - Friday 9:30 a.m. to 7:00 p.m.
your local time
All other provinces Monday - Friday 8:00 a.m. to 7:00* p.m.
your local time
All provinces Saturday 9:00 a.m. to 6:00 p.m. EST
Outside hours of operation, our automated telephone system is available for you to:
  • Check your Account Balance
  • Order New or Replacement Cards
  • Change your PIN
  • Redeem for gift cards and certificates
* French speaking Specialists are available until 7pm Eastern time Monday-Friday

Write to Us

AIR MILES Customer Care

P.O. Box 130, Station B, Toronto, Ontario, M5T 2T3

Fax Us at 416-733-3965 or 1-888-963-9191