Contact Us

Get in touch with us using any way that's convenient for you. If you need help, first try our Help and Frequently Asked Questions (FAQ).

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Call Us

Canada and USA
1 (888) AIR-MILES
1 (888) 247-6453
In Toronto
(416) 226-5171
Location Day of Week Hours of Operation
Atlantic Canada Monday - Friday 9:00 a.m. to 7:00 p.m.
your local time
Newfoundland Monday - Friday 9:30 a.m. to 7:00 p.m.
your local time
All other provinces Monday - Friday 8:00 a.m. to 7:00* p.m.
your local time
All provinces Saturday 9:00 a.m. to 6:00 p.m. EST
Outside hours of operation, our automated telephone system is available for you to:
  • Check your Account Balance
  • Order New or Replacement Cards
  • Change your PIN
  • Redeem for gift cards and certificates
* French speaking Specialists are available until 7pm Eastern time Monday-Friday

Write to Us

AIR MILES Customer Care

P.O. Box 130, Station B, Toronto, Ontario, M5T 2T3

Fax Us at 416-733-3965 or 1-888-963-9191