Contact Us

Try our self service options. Available 24/7.

You can:

  • Reset / create PIN
  • Update profile
  • Report missing Miles
  • Order cards

Plus:

  • Book travel
  • Set Cash/Dream preference
  • Lock your Cash Account
  • Buy Miles
  • Request Expiry Statement
  • Resend Travel Itinerary
  • Where Can I Fly?
  • Find a Collector number
  • View recent transactions
screenshot image of self serve tools page

Need a little more help?

We’ve replaced our email service with an enhanced Live Chat to be quicker and more efficient in our responses.

AIR MILES Live Chat is here to provide support from one of our Customer Care specialists right through our website. Quick, easy, and right on your computer, our Live Chat can handle almost anything. For security purposes, credit card transactions cannot be completed.

If Live Chat isn't suitable, our Specialists continue to be available over the phone. Click below for contact number and hours of operation.

AIR MILES Live Chat is now open! Give us a chat!

Our Live Chat service is not available on mobile devices yet, but can be accessed on any laptop or desktop computer.

Otherwise, our Specialists continue to be available by phone. Click below for contact number and hours of operation.

Live Chat
In Toronto

416-226-5171

Canada & USA

1-888-AIR-MILES (1-888-247-6453)


Locations Monday - Friday Saturday
Atlantic Canada 9:00AM - 7:00PM local time 9:00AM - 6:00PM EST
Newfoundland 9:30AM - 7:00PM local time 9:00AM - 6:00PM EST
All other provinces 8:00AM - 7:00PM local time 9:00AM - 6:00PM EST
* French speaking Specialists are available until 7pm Eastern time Monday-Friday and all day Saturday.
Our automated telephone system is available for:
  • Checking your account balance
  • Ordering new or replacement cards
  • Changing your PIN

Let's connect

View our Service Promise