AIR MILES Cash Information
Where can I use my AIR MILESŪ Cash?
You can use your AIR MILESŪ Cash balance towards in-store purchases at participating Partners and for eVoucher online. Full details Here.
Redeeming for an AIR MILES Cash Reward
Setting a balance preference
Changing a balance preference
Can I transfer my existing Miles into my AIR MILESŪ Cash balance?
Once the Miles are allocated to either your Dream or Cash balances, they cannot be transferred.
Now that I have signed up for AIR MILESŪ Cash, what type of security is on my AIR MILES Collector Card?
One of the features in AIR MILESŪ Cash is being able to lock and unlock your Cash Account whenever you want. This way you can manage your transactions if you have more than one Card. For extra protection, you can use the lock feature to keep your Cash Account safe until you're ready to use it, or if you lose your Card.
To protect your AIR MILESŪ Cash Account visit our Self-Serve Tools page and select Lock Cash account; for a shortcut to the page click here.
Do I need a PIN to use Miles instantly from my Cash balance?
A PIN is not needed to use your Miles in-store with participating Partners, but it is required online for eVouchers. For added security, you have the ability to lock your account for all AIR MILESŪ Cash used through our website and our mobile app.
If I lose my Collector Card can someone else use it?
Yes, so it is a good idea to lock your Cash Account as soon as you lose your Card. Click the Self-Serve Tool link to lock your Cash Account and for other self serve options.
AIR MILES Program
Social Media & Mobile Services
How can I order Rewards from my mobile app?
At this time, you can only get rewards through the Dream Rewards section of our full website. To view our catalogue and use your Dream Miles for everything from cool tech to exciting trips, click on the Use Miles tab, then Dream Rewards and get what you really want with AIR MILES! Click here for a shortcut to our Dream Rewards section!
Why doesn't the website display well on my phone?
Our website has been optimized for the latest Blackberry, iPhone and Android devices. For the best viewing experience, please ensure that you have the latest software updates.
Can I join for the AIR MILESŪ Reward Program on the mobile site?
At the moment, joining the AIR MILESŪ Reward Program can only be done by accessing our full website. To get started click on Join now located in the top right hand corner of your screen; then click I need a card, and in a few easy step you'll be on the way to creating your new Collector profile. Click Here for a shortcut to the Join now page on our website!
What kind of messages will I receive if I opt in for SMS updates?
As a Collector, you will receive the latest Partners Offers and Promotions. If you would like to unsubscribe, text the word "STOP" to 26898 at any time. It may take up to 48 hours to be unsubscribed.
What does 'Check In' mean?
Check-ins are when you tell AIR MILESŪ which Partners you visit using your AIR MILESŪ Mobile App. Checking-in can give you access to Bonus miles or exclusive offers to help you get your next Reward even quicker! You can also share your check-ins through Facebook and Twitter with your friends.
Can I get a new PIN on the mobile site?
No. Not at this time. You can however reset or get a new PIN online anytime! To get started visit our Self-Serve Tools page by clicking Need Help? located at the top of your page and then Help tools; Reset my PIN is the first option. Whether you forgot your PIN or need a new one, Reset my PIN will take you through steps to getting a new one.
Quick tip: For the security of your profile, remember to choose a PIN that you will be able to remember! Make sure that your PIN is not easy for others to guess like birthdays, phone numbers or simple numbers such as 0000 or 1234.
Click here for a shortcut to our Self-Serve Tools and get your PIN today!