Security & Privacy
How do I change my PIN?
While signed in, select the Your profile option located on the top right corner of your screen and select Update profile from the drop down menu, then scroll down to PIN number and click on edit in in blue.
Do you share my email address with other companies?
Can I give someone else permission to have access to my AIR MILES® Cash and Dream Accounts?
Yes, just give them your AIR MILES® Collector number and PIN, and they'll have full access to change your profile and use Miles from your Cash and Dream Accounts. If you do not want anyone to have access, please remember to keep your PIN secure and private.
Now that I have signed up for AIR MILES® Cash, what type of security is on my AIR MILES Collector Card?
Every AIR MILES Cash transaction prompts an email to inform you of the transaction and also provides instructions on what to do if you were not the one who used Cash Miles in-store. We also proactively communicate with you if fraud is suspected and take action to protect your Account.
Make sure your email address always stays current on your Account, to ensure you receive this email notification after every Cash redemption. It is an important part of the fraud detection process.
One of the features in AIR MILES® Cash is being able to lock and unlock your Cash Account whenever you want.
For extra protection, Collectors are encouraged to "lock" their Cash Account. While Cash Accounts are locked, no AIR MILES Cash redemptions are possible, but collecting Miles can still go on like ever before. Collectors that choose to lock their Cash Account can unlock it in seconds prior to conducting an in-store Cash redemption by using the PIN associated with their Account online, the AIR MILES App or by using our Customer Care automated phone system.
To protect your AIR MILES® Cash Account visit our Self-Serve Tools page and select Lock Cash account; for a shortcut to the page, click here
You can also visit our Self-Serve Tools page and select Lock Cash Account; for a shortcut to the page click here.
How do I create or reset my PIN?
To create a PIN for the first time click on Sign In located on the top right corner of your screen and select Forgot PIN / Need Help. From there, just follow the steps to create your new PIN.
If you've forgotten your PIN and just need to reset it, follow the same steps as outlined above and you'll be able to create a new PIN.
Tip: For the security of your Cash and Dream Accounts, remember to choose a PIN that you will be able to remember! Try and make it something that is not easy for others to guess like birthdays, phone numbers or simple numbers such as 0000 or 1234.