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AIR MILES Cash

  • What is your return policy?

    There are no refunds. If you receive your Reward in a damaged box, please refuse the shipment and note that the box was damaged.

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  • How do I check my AIR MILES® Cash balance?

    You can check your balance by signing in into your Account, using our mobile app, or through our automated phone service at 1-888-AIR MILES® (247-6453).

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  • What are Dream Rewards?

    Your Dream balance can be used to order exciting items from our online merchandise rewards, as well as Flights, Hotels, Car and Vacation Packages. Enjoy, you've earned it!

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  • Can I transfer my existing Miles into my AIR MILES® Cash balance?

    Once the Miles are allocated to either your Dream or Cash balances, they cannot be transferred.

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  • Are eVouchers transferable to any others?

    Yes. You can send your eVoucher to a friend or Family member.

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  • Will my receipt show both my AIR MILES® Cash and Dream balances and Miles earned during my transaction?

    Some of our Partners will include your balances on your receipt. You can also check your balances by signing in into your AIR MILES® Account, using our mobile app, or our IVR.

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  • I have an AIR MILES® Bonus Card. Can I choose which balance it will be deposited in?

    Yes! Setting your preference between your AIR MILES® Cash and Dream balances will allow you to tailor your AIR MILES experience! You can change this at any time to decide how you would like to use your Miles going forward. A couple things to keep in mind, any change to your preference will take effect at 3:00 AM ET the following business day, and once miles are allocated to either Dream or Cash, they cannot be moved.

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  • Can I make changes to my preference using the AIR MILES® mobile app?

    Absolutely! You can change your earning preference using our AIR MILES® Mobile App at any time. Any change will be effective at 3:00 AM ET the following day.

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