Most Frequently Asked Questions

• What is AIR MILES Cash?
  
  

  AIR MILES® Cash lets you instantly use the Miles from your Cash Account in-store on everyday purchases when you shop at participating Partners. 95 Cash Miles gets you $10 that can be used at checkout, in $10 increments up to $50/per Collector Cash Account, per day. AIR MILES Cash transactions must exclude gift cards and near-cash products (i.e. pre-paid credit cards).

  You can also use your Cash Miles towards AIR MILES Online Cash Rewards, available with participating Partners up to $750/per Collector Cash Account, per day. Great for shopping online or in-store at a variety of Partners and starting at 95 Miles = $10, you can get Online Cash Rewards for yourself or share them with friends and family.

  To start using AIR MILES Cash, setup the preference slider by clicking the Get Miles tab and selecting Set your preference. Doing this will allow you to begin collecting Miles into your Cash Account. Miles cannot be transferred between your Cash and Dream Accounts. However, you can change your preference as many times as you like. To set your preference,click here.

• Can I transfer Miles between my AIR MILES® Cash and Dream Accounts?

  AIR MILES® Reward Miles cannot be transferred between your Cash and Dream accounts. However, you can change your preference as many times as you like.

  Using the preference slider, you can setup or change the deposit ratio for your Miles by moving the slider from 0% - 100% toward either your Cash or Dream Accounts. Once set, future Miles will be added to your accounts the way you want. If you change your mind, simply sign back into airmiles.ca and change the preference slider to a different ratio. For more information or the update your preference - Click on the Get Miles tab and select Set your preference, or click here.

• How far in advance can travel be booked?
  Flights can be booked up to eleven (11) months in advance.
  
  Each Travel Partner is different and the ability to make a booking is dependent upon when the Partner provides us their availability. Flights must be booked a minimum of 2 days in advance (7 days with some carriers). All travel reservations may be subject to advance booking restrictions and availability.
• How do I change the information in my profile?

  To make changes to your profile information, you'll first need to sign in with your Collector number and PIN. Once you're all signed in, click on the Your profile drop down menu in the top right hand corner of the screen and select Update profile.

  Once you're on the My Profile page, click any of the blue edit links and make changes to your information!

• How do I order more AIR MILES Cards?
  Collectors can order extra cards for family or friends, up to 2 at a time through our Order Cards self-service option located under the Need Help? tab. It can take about 2-3 weeks to receive your new AIR MILES cards in the mail. Click here to get started!