The AIR MILES® Reward Program was informed by our email service provider that they had an unauthorized entry into their email platform, which is the system used to send AIR MILES emails. We have been assured that the only information that may have been exposed was first name, last name and email address of some of our Collectors. Details of your account are not stored in this system and were not at risk.
Please note it is possible you may receive spam email messages as a result. We want you to be cautious when opening links or attachments from unknown third parties. We want to remind you that AIR MILES will never ask for your personal information or login credentials in an email. As always, be cautious if you receive emails asking for your personal information and be on the lookout for unwanted spam. It is not our practice to request personal information by email.
As a reminder, we recommend that you:
- Don't give your AIR MILES Collector number or PIN in email.
- Don't respond to emails that require you to enter personal information directly into the email.
- Don't respond to emails threatening to close your account if you do not take the immediate action of providing personal information.
- Don't reply to emails asking you to send personal information.
We regret that this has taken place and apologize if this causes you any inconvenience. We take your privacy very seriously and we will continue to work diligently to protect your personal information.
If you have any questions please contact us at firstname.lastname@example.org or 1-888-AIR MILES.