My Account

Need help with your account?
Our self-serve tools can help with the following:
Need to reset your PIN or retrieve your Collector number?
Reset your PIN here

Need to order a card? You can order a card here
Need to update your profile? You can update your profile here
Need to transfer and merge accounts? Learn more here

Getting Miles

Questions on how you can get Miles?
Our Self-Serve Tools can help with the following:
Missing Miles? Report missing Miles here.
Note that base Miles may take up to 60 days to post and Bonus Miles
may take up to 120 days to post.

Need to set your Cash/Dream preference? Set it here
Looking to buy Miles? Miles can be purchased here

Travel

Get answers to general travel inquiries
Flights, cars and hotels can be booked through our online tool.
Visit our Travel homepage to search for your next trip.

Need a copy of your travel itinerary? View your itinerary here

Need to change your reservation? You will need to call us at 1-888-AIRMILES (1-888-247-6453)

Program information

Need assistance accessing your account or have general questions
Have you tried our self-serve tools?

We offer self-serve tools such as PIN Reset and Forgot My Collector Number
Learn about AIR MILES Cash here

Using Miles

Have more questions about Cash and Dream rewards?
Please note that merchandise and events from our Dream catalogue
are available online only. If you have questions regarding Merchandise
please call us at 1-888-247-6453.
Live Chat - Hours of Operation

LOCATION


All provinces

All provinces

Day


MON-FRI

SAT

Hours


6 a.m. - 12 a.m. EST

6 a.m. - 8 p.m. EST