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Help Centre

How can we help you?

As of January 25, 2026

We’ve combined your balances 

You asked for an easier way to track and redeem your MILES – we listened!

  • Now you can choose any reward and redeem from a single balance. 
  • You’ll earn Miles the same way – it’s just easier to use them now. 
LEARN MORE

Self-Serve Tools

Manage your account balance and keep your profile up to date.

Order card

Missing Miles

Update profile

Reset/create PIN

Merchandise form

Profile name change
browse more tools

Contact us

chat with us

Chat with our AIR MILES Chatbot, Myles

Chat with our AIR MILES Chatbot, Myles
call us

Call us

In Toronto: 416-226-5171

Canada & USA: 1-888-AIR-MILES (1-888-247-6453)

CALL CENTRE HOURS
Hours

Atlantic Canada

Monday - Friday

Saturday

 

9:00 a.m. - 8:00 p.m. local time

10:00 a.m. - 7:00 p.m. local time

Newfoundland & Labrador

Monday - Friday

Saturday

 

9:30 a.m. - 8:30 p.m. local time

10:00 a.m. - 7:30 p.m. local time

All other provinces

Monday - Friday

Saturday

 

8:00 a.m. - 7:00 p.m. local time

9:00 a.m. - 6:00 p.m. ET

French support

Monday - Friday

Saturday

 

              8:00 a.m. - 7:00 p.m. ET

              9:00 a.m. - 6:00 p.m. ET

 

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