Hi,
Security Centre
Welcome to the AIR MILES® Security Center, your go-to resource to help you recognize scams, protect your personal information, and know what to do if you suspect fraud.
We’re here to help
Are you a victim of fraud?
If you noticed unauthorized activity on your AIR MILES account, like a suspicious purchase or redemption, you may be a victim of fraud. Contact us as soon as possible to get help.
Did you receive a suspicious email or text from AIR MILES?
Send us a screenshot of the text or email as an attachment, tell us the context, then delete it. We’ll follow-up as soon as possible.
How to Protect Yourself
Learn how to recognize scams and keep yourself and your personal information safe.
Some scammers send text messages to get you to reveal sensitive information or send you a link to a scam website. This is known as “smishing” (SMS phishing).
They may use scare tactics, pretend to be from a trusted authority, or even entice victims with offers like free gift cards or other limited-time deals.
How to protect yourself:
If you receive a suspicious text message, contact the organization through official channels to verify that the message is real. Legitimate companies like the AIR MILES Reward Program will never ask for sensitive information via text.
Learn more about “smishing” from the Get Cyber Safe website.
Scammers call to trick you into revealing sensitive information, like banking details or passwords, and often use scare tactics to get you worried. This type of scam is known as “vishing” (voice phishing).
An example of a fake phone call would be “Your credit card was compromised. We need to verify your account details.”
How to protect yourself:
Never share personal information over the phone unless you initiated the contact, even if they know a bit of info about you. When in doubt, hang up and call through an official channel.
Learn more about “vishing” from the Get Cyber Safe website.
Some websites are designed to mimic legitimate businesses and trick visitors into revealing sensitive information.
You can usually spot a fake website by looking at the URL in your web browser, but scammers are hoping you won’t notice. Learn how to protect yourself with tips from the Canadian Anti-Fraud Centre.
How to protect yourself:
If know the site you want to visit, it’s best to type the address into your browser (e.g., airmiles.ca) instead of clicking on search engine results. You can also hover over links before clicking to see if they would send you somewhere suspicious.
Learn how to spot fake websites with Get Cyber Safe, and see examples of fake websites.
Many scammers send emails trying to get people to click links, or reveal sensitive information. While these emails look legitimate, they are not.
Scammers will often use similar addresses to airmiles.ca, like “support@realairmiles.com” or “login@air-miles.net,” and hope you won’t notice the difference.
How to protect yourself:
If an email asks you to click a link, always check the email address first. Then, look for other common signs like poor spelling or grammar, generic greetings (“Dear valued customer”), or urgent scare tactics (“Immediate action required!”).
Watch How to spot a phishing email from BMO and read Fraud Prevention 101 to learn more.
Scammers sometimes manipulate search engines like Google to trick you into sharing account details or credit card information, using tactics like SEO poisoning and paid ads.
For example, if you search “Flights to Ottawa,” scammers may have paid Google to show their fake contact info higher in the results of that search phrase, or even similar words or phrases. They're waiting for victims to click a link or call a number to start their scam.
How to protect yourself:
When trying to contact AIR MILES, use the official contact info in the AIR MILES app or type airmiles.ca directly into your browser’s address bar, then visit the Help Centre. Remember, AIR MILES Ambassadors will never ask for your PIN or password. If someone does, end the conversation immediately.
Learn to protect yourself with advice from the Canadian Anti-Fraud Centre.
How AIR MILES Helps Protect You
Learn more about some of the ways we give you peace of mind.
Multi-Factor Authentication, or MFA, improves security by requiring you to verify your identity in a variety of ways, such as a phone number, email, face ID, or through an authenticator app. These added layers of security make it much harder for scammers to access your accounts, even if they have your password. It’s slightly less convenient, but significantly more secure.
Our dedicated support channels can assist you with any issues or questions you may have. We’re committed to proving timely and effective help, ensuring you have the support you need when you need it.
Your AIR MILES account offers an online record of all your transactions, helping you track the earning and use of Miles, and spot any unauthorized activity. Check your history often to quickly spot suspicious transactions and help keep your Miles safe.
Our policies protect your personal information by outlining how we collect, use, and safeguard your data. AIR MILES follows strict security standards to prevent unauthorized access or data breaches, ensuring your information is handled responsibly and securely. See our privacy policy to learn more.
Resources
Help protect yourself and keep your AIR MILES account safe with these useful resources.
- Learn cybersecurity best practices from the Government of Canada at Get Cyber Safe
- Create strong passwords using advice from the Communications Security Establishment
- Get tips on how to keep your account safe from our blog post: Fraud Prevention 101
- Learn about fraud in Canada and what you can do to help stop it at the Canadian Anti-Fraud Centre
- Learn more about fraudulent phone offers and the National Do Not Call List at the Canadian-Radio-Television and Telecommunications Commission
Frequently Asked Questions
Get quick answers to pressing questions about fraud and how to keep your account safe.
