AIR MILES Cash Information

Redeeming for an AIR MILES Cash Reward

Setting a balance preference

Changing a balance preference


How do I replace my lost card?

If you don¿t know your Collector number log onto to retrieve your AIR MILES® Collector number and have it e-mailed to you. Click on 'Sign In' and just under the box for your Collector number click on the blue link 'Forgot Collector Number'.

Once you have your Collector number, you can order a replacement Card by selecting the 'Account' tab at the top of our site and then 'Order Cards' from the drop down menu. You will be asked to log in with your Collector Number and PIN. Having ordered the Cards, you can expect to receive them within the next 2-3 weeks.

If you do not have an e-mail address or can't provide the one on file please contact us at 1-888-AIR MILES® (247-6453) and 416- 226-5171 in the Toronto area during our business hours.

Hours of Operation
Atlantic Canada Monday - Friday 9:00 a.m. to 7:00 p.m. your local time
Newfoundland Monday - Friday 9:30 a.m. to 7:00 p.m. your local time
All other provinces Monday - Friday 8:00 a.m. to 7:00* p.m. your local time
All provinces Saturday 9:00 a.m. to 6:00 p.m. EST

What type of security is on my AIR MILES Collector Card now that I can redeem instantly?

For your protection, we've added the ability to lock and unlock your Collector Account to control instant redemptions made from your AIR MILES® Cash balance. This is a helpful feature for anyone who has a Collector Account with multiple Collector Cards and wants to ensure they can control by whom and when redemptions are made.

Do I need a PIN to Redeem instantly from my Cash balance?

You do not need a PIN to Redeem instantly from your Cash balance at our participating Sponsor locations.

If I lose my Collector Card can someone else use it?

Since a PIN is not required to Redeem from your AIR MILES® Cash Account it is a good idea to lock your Cash Account until you are ready to Redeem instantly.

Participating Sponsors



Which mobile phones can I download the mobile application to?

The AIR MILES® Smart phone App is compatible with iPhone, Blackberry and Android. If you don't have either of these types of phones, you can visit the mobile version of from any mobile phone that has access to the internet.

How can I redeem for Rewards from my mobile app?

Currently, you can only Redeem for Rewards by accessing the full website on Dream Rewards includes Travel Rewards such as Flights, Hotels ,Car Rentals and Vacation Packages; You may also choose from a list of Merchandise Rewards for you and your home as well as Subscriptions & Gift Certificates.

Why doesn't the website display well on my phone?

Our website has been optimized for the latest Blackberry, iPhone and Android devices. For the best viewing experience, please ensure that you have the latest software updates.

Can I enroll for the AIR MILES® Reward Program on the mobile site?

Enrolling in the AIR MILES® Program can only be done by accessing the full website. Please visit, click on Enroll and follow the prompts to complete your enrollment.

What kind of messages will I receive if I opt in for SMS updates?

As a Collector, you will receive the latest Sponsor Offers and Promotions. If you would like to unsubscribe, text the word "STOP" to 26898 at any time.

My PIN is locked, or I don't have a PIN. Can I get one on the mobile site?

This can only be done by accessing the full website. Please visit where you can reset or create a new PIN.

What are the benefits of downloading the AIR MILES® Smart phone App?

By downloading the AIR MILES® mobile app you will have access to your Collector Account at your fingertips.
You can use the AIR MILES® Smart Phone App to
• Check your AIR MILES® Account balance
• View your recent transactions
• View our Dream Reward Catalogue
• Locate Sponsors near you
And most of all you will be the first to learn about our exciting Offers and Promotions to help you build up your AIR MILES® balance faster.

Mobile Smartphone App

Are the offers on the AIR MILES® Smartphone App the same as on

Yes, the Offers that are in the Offers section of the AIR MILES® Smart phone app are the same as the ones on However, 'Check in' Offers are only available on the AIR MILES® Smartphone App.

Can I show my AIR MILES® Collector Card from my phone instead of pulling out my plastic Collector Card?

Yes, you certainly can! Most Sponsors will allow you to show your Collector Card on your mobile app or verbally quote your AIR MILES® Collector number.

Where can I download the AIR MILES® Smartphone App?

The App can be downloaded from the iTunes App Store, the Google Play Store or the Blackberry App World, and is free to download!