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Forgot Collector Number


Forgot your collector number?
Follow the steps below to obtain your collector number. Please make sure you match the information you provided last time you updated your profile with us.

Please note: for security purposes, to complete the Forgot my Collector Number process you will need to have your Last Name and a valid and verified email address on file. If you do not have this information on file, please contact our Customer Care Center.

All fields are required.

1Verified Email Address

For security purposes, to use the Forgot Collector Number process you are required to have an email address on file that has been entered in a secure manner (ex. After you had logged in with your PIN).


Not sure if you have a verified email address? Please contact our Customer Care Centre and we'll help you retrieve your Collector Number.

In order to retrieve your collector number, we need to have a Verified Email Address on file.



    2Select an Image

    Please select one of the images below. It will be included in the email that we send you, so you'll know it's from us.

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3Verification Check

What is this?

This is to help prevent automated robots from resetting your pin

A CAPTCHA is a program that can tell whether its user is a human or a computer.