Forgot collector number

Forgot your collector number?

Follow the steps below to recover your collector number. Make sure you match the information you provided last time you updated your AIR MILES profile.

Please note:
For security purposes, you must have a last name and valid, verified email address on your profile in order to complete the forgot collector number process. If you do not have this information on file, please contact us.

All fields required.

1Verify email address

In order to retrieve your collector number, we need to have a Verified Email Address on file.

Not sure if you have a verified email address?

Chat with a customer care ambassador and we'll help you retrieve your collector number.

Email address:
Last name :
Postal code:
Date of birth

2Select an image

Please select one of the images below. It will be included in the email that we send you, so you'll know it's from us.

Train
Palm trees
Tools
DVD

3Verification check

A CAPTCHA is a program that can tell whether its user is a human or a computer.